A page won't load or keeps spinning

Fix blank pages, endless spinners, and browser errors with a hard refresh, cache clear, or incognito mode. Still stuck? Contact support.

If a Load Work page stays blank, the spinner never stops, or you see a browser error, the issue is usually local to your browser or connection. Try the fixes below in order.

Quick fixes

1. Hard refresh the page

   Press Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac. This forces the browser to reload everything from the server, not from cache.

2. Clear your browser cache

   Open your browser settings, find Clear browsing data, and clear cached images and files for the last 24 hours. Then reload Load Work.

3. Try a different browser

   If the page works in another browser, the issue is likely a plugin or setting in your main browser. Common culprits are ad blockers and privacy extensions.

4. Check your internet connection

   Make sure you are online. Try loading another website to confirm. If you are on mobile data, switch to Wi-Fi or vice versa.

5. Open incognito or private mode

   This disables most extensions. If Load Work works in incognito, disable your browser extensions one by one to find the conflict.

If one specific page is broken

If every other page loads but one does not, note the exact URL and what you were doing before it broke. Email support with that URL and any error message you see.

Brokers page error

Fix the ‘Couldn’t load brokers’ message.

Not getting emails or texts

Troubleshoot missing alerts.