What to include in your email
The more detail you send, the faster we can help. Include all of the following if they apply:- Your account email address
- Your org code (found at Organization → Manage)
- The load ID or broker ID from the detail page (copy it from the URL or the page header)
- A screenshot if you can
- What you expected to happen vs. what actually happened
Example support email
Subject: Broker page timeout on Verified tab Hi support, My account is dispatch@example.com and my org code is ORG-KPVWQ. When I open the Brokers page and click the Verified tab, I get “Couldn’t load brokers.” I pressed Retry 3 times and it still fails. I can load the Unverified tab fine. Screenshot attached. Expected: Verified tab loads. Actual: Timeout error every time.
Page won't load
Fix blank pages and spinners.
Not getting emails or texts
Troubleshoot missing alerts.
Brokers page error
Fix the ‘Couldn’t load brokers’ message.
FAQ
Quick answers to common questions.