Contact Load Work support

Email [e-mail] for help. Include your account email, org code, load or broker ID, and a screenshot. Response within 1 business day.

Support is email only. There is no phone or live-chat support.

Email: [e-mail]

Response time: within 1 business day

What to include in your email

The more detail you send, the faster we can help. Include all of the following if they apply:

• Your account email address
• Your org code (found at Organization → Manage)
• The load ID or broker ID from the detail page (copy it from the URL or the page header)
• A screenshot if you can
• What you expected to happen vs. what actually happened

Example support email

Subject: Broker page timeout on Verified tab

Hi support,

My account is [e-mail] and my org code is ORG-KPVWQ.

When I open the Brokers page and click the Verified tab, I get “Couldn’t load brokers.” I pressed Retry 3 times and it still fails. I can load the Unverified tab fine.

Screenshot attached.

Expected: Verified tab loads. Actual: Timeout error every time.

Page won't load

Fix blank pages and spinners.

Not getting emails or texts

Troubleshoot missing alerts.

Brokers page error

Fix the ‘Couldn’t load brokers’ message.

FAQ

Quick answers to common questions.