> ## Documentation Index
> Fetch the complete documentation index at: https://loadwork.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# I'm not getting email or text alerts

> Check spam, verify your contact info, review quiet hours, and confirm your plan supports SMS. Step-by-step checklist for missing Load Work alerts.

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  borderTop: '1px solid var(--border-color, #e5e7eb)',
  fontSize: '0.875rem',
  color: 'var(--muted-color, #6b7280)'
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    Something in the app look different from this page?{' '}
    <a href={`mailto:support@loadworkhub.com?subject=${encodeURIComponent('Docs feedback' + (path ? ` — ${path}` : ''))}&body=${encodeURIComponent('The docs page ' + (path || '(unspecified)') + ' looks different from what I see in the app.\n\nWhat I see:\n\nWhat the page says:\n')}`}>
      Tell us and we'll fix it
    </a>.
  </p>;

If Load Work alerts are not reaching you by email or text, run through this checklist. Most issues are quick to fix.

## Email alerts checklist

<Steps>
  <Step title="Check your spam or junk folder">
    Load Work emails come from [noreply@loadworkhub.com](mailto:noreply@loadworkhub.com) and [support@loadworkhub.com](mailto:support@loadworkhub.com). Mark them as safe or add them to your contacts.
  </Step>

  <Step title="Verify your email address">
    Go to **Settings → Profile** and confirm your email is verified. Unverified addresses may not receive alerts.
  </Step>

  <Step title="Check your Essential alert cap">
    Essential plans are limited to 30 alerts per month. If you hit the cap, alerts pause until the next billing cycle. Pro and Enterprise plans have unlimited alerts.
  </Step>

  <Step title="Confirm you have at least one rule">
    Alerts only fire if you have created a notification rule at **/rules**. No rules means no alerts.
  </Step>

  <Step title="Check if the rule is too narrow">
    A rule with a very specific lane, high minimum RPM, or tight pickup window may rarely or never match a load. Widen the rule and check the live preview.
  </Step>
</Steps>

## SMS alerts checklist

<Steps>
  <Step title="Confirm your plan supports SMS">
    SMS alerts require a Pro or Enterprise plan. Essential plans are email only.
  </Step>

  <Step title="Verify your phone number">
    Go to **Settings → Profile** and make sure your phone number is verified.
  </Step>

  <Step title="Check quiet hours">
    Quiet hours set in **Settings → Notifications** apply to every rule. If the load posted during your quiet hours window, the alert was held.
  </Step>

  <Step title="Check if you replied STOP">
    If you previously replied STOP to a Load Work text, SMS is disabled. Reply START to re-enable.
  </Step>

  <Step title="Confirm SMS is toggled on">
    In the rule builder or **Settings → Notifications**, make sure the SMS toggle is enabled for the rule or globally.
  </Step>
</Steps>

## Both channels

* **Quiet hours** block all alerts during the window you set. They apply to every rule.
* **Rules must exist and be active.** If you deleted your only rule, alerts stop.
* **Email is always sent** if your address is verified, your plan has alerts remaining, and the rule matches.

If you have checked everything above and still receive no alerts, email support with your org code and the name of the rule that should have fired.

<Snippet file="contact-support.mdx" />

<CardGroup cols={2}>
  <Card title="How notification rules work" icon="bell" href="/alerts/how-notification-rules-work">
    Learn how rules watch the board 24/7.
  </Card>

  <Card title="Build a rule" icon="sliders" href="/alerts/build-a-rule">
    Step-by-step rule builder guide.
  </Card>
</CardGroup>

<PageFooter path="/troubleshooting/not-getting-emails-or-texts" />