> ## Documentation Index
> Fetch the complete documentation index at: https://loadwork.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Load Work support

> Email support@loadworkhub.com for help. Include your account email, org code, load or broker ID, and a screenshot. Response within 1 business day.

export const PageFooter = ({path}) => <p style={{
  marginTop: '3rem',
  paddingTop: '1rem',
  borderTop: '1px solid var(--border-color, #e5e7eb)',
  fontSize: '0.875rem',
  color: 'var(--muted-color, #6b7280)'
}}>
    Something in the app look different from this page?{' '}
    <a href={`mailto:support@loadworkhub.com?subject=${encodeURIComponent('Docs feedback' + (path ? ` — ${path}` : ''))}&body=${encodeURIComponent('The docs page ' + (path || '(unspecified)') + ' looks different from what I see in the app.\n\nWhat I see:\n\nWhat the page says:\n')}`}>
      Tell us and we'll fix it
    </a>.
  </p>;

Support is email only. There is no phone or live-chat support.

**Email:** [support@loadworkhub.com](mailto:support@loadworkhub.com)

**Response time:** within 1 business day

## What to include in your email

The more detail you send, the faster we can help. Include all of the following if they apply:

* Your account email address
* Your org code (found at **Organization → Manage**)
* The load ID or broker ID from the detail page (copy it from the URL or the page header)
* A screenshot if you can
* What you expected to happen vs. what actually happened

## Example support email

> Subject: Broker page timeout on Verified tab
>
> Hi support,
>
> My account is [dispatch@example.com](mailto:dispatch@example.com) and my org code is ORG-KPVWQ.
>
> When I open the Brokers page and click the Verified tab, I get "Couldn't load brokers." I pressed Retry 3 times and it still fails. I can load the Unverified tab fine.
>
> Screenshot attached.
>
> Expected: Verified tab loads. Actual: Timeout error every time.

<CardGroup cols={2}>
  <Card title="Page won't load" icon="rotate" href="/troubleshooting/page-wont-load">
    Fix blank pages and spinners.
  </Card>

  <Card title="Not getting emails or texts" icon="envelope-open" href="/troubleshooting/not-getting-emails-or-texts">
    Troubleshoot missing alerts.
  </Card>

  <Card title="Brokers page error" icon="triangle-exclamation" href="/troubleshooting/brokers-page-error">
    Fix the 'Couldn't load brokers' message.
  </Card>

  <Card title="FAQ" icon="circle-question" href="/faq">
    Quick answers to common questions.
  </Card>
</CardGroup>

<PageFooter path="/troubleshooting/contact-support" />